Dec 5, 2025
Orlando International Airport Recognized for 'Best Website,' Customer Experience Programs
Staci Wilkenson, Senior Manager, Marketing Services, third left, accepts the 2025 Best Website award on behalf of Orlando International Airport during ACI-NA’s annual Marketing-Communications-Customer Experience Conference in Kansas City. Other MCO employees also attended the event, including, second left, Tawana Allen, Chief Customer Experience Officer; Rick Mennie, Manager, Customer Experience; and Greg Angel, Senior Manager, Public Affairs & Community Relations. Kevin Burke, left, ACI-NA President & CEO, and Erin Burns with New Orleans International Airport presented the award.
ORLANDO, Fla. – Orlando International Airport (MCO) was named the 2025 Winner for Best Website (FlyMCO website) and recognized for delivering world-class customer experience to its nearly 58 million passengers during the 2025 Airports Council International – North America (ACI-NA) Excellence in Airport Marketing, Communications, and Customer Experience Awards.
Known as one of the most respected award programs in the aviation industry, this year’s competition drew nearly 400 entries from airports of all sizes across the United States and Canada.
The 2025 Best Website recognizes the airport that delivers exceptional design, accessibility, and user-friendly digital experiences. Both the FlyMCO website and Orlando MCO app provide users welcoming, intuitive, and real-time information, including flight status, security wait times, parking availability, wayfinding and directions, concession options, and accessibility resources.
“At Orlando International Airport, our vision is rooted in people; both the passengers we welcome and the employees who make their journeys possible,” said Lance Lyttle, Chief Executive Officer of the Greater Orlando Aviation Authority (GOAA), which operates MCO. “These honors from ACI-NA reflect the passion and professionalism of MCO and our partner employees who continually strive to enhance every touchpoint of the travel experience. We look forward to building on this success as we continue investing in our workforce.”
“The recipients of these awards demonstrate unparalleled customer experience and community engagement through their extensive marketing and communications efforts,” said ACI-NA President and CEO Kevin M. Burke. “ACI-NA commends each winner for their dedication and hard work.”
MCO was also honored as a Finalist in the categories of Advancements in Accessibility and Customer Experience Programs – Large Airports.
These honors recognized the “Memories Created in Orlando” buttons program and Annie’s Space Sensory Room. Opened in 2025, Annie’s Space Sensory Room is intended for travelers withs sensory sensitivities and their families, providing a safe and calming environment to help manage sensory overload. Located in Terminal A, Level 3, Annie’s Space Sensory Room is open daily 7:00 a.m. – 9:00 p.m.
The “Memories Created in Orlando” button program invites visitors to celebrate special occasions, share their love for MCO, and to take home a unique keepsake that highlights their experience in Orlando. Whether it’s a first trip, a birthday celebration, or simply the joy of traveling, this program offers a memorable way to mark the occasion and carry a piece of MCO wherever they go.
Special-edition buttons are available at pre-security Information Booths from 4:30 a.m. – 11:00 p.m. daily.
About Greater Orlando Aviation Authority
The Greater Orlando Aviation Authority is proud to operate Orlando International Airport (MCO) and Orlando Executive Airport (ORL), two of Florida’s premier air travel gateways. MCO is a world-class global connector, serving nearly 58 million annual passengers across its three terminals, A, B and C. Connected to an Intermodal Terminal Facility that offers high-speed passenger rail service, Terminal C is an inventive structure that elevates the customer experience with 100% automated screening lanes at TSA checkpoints. ORL is conveniently located just miles from downtown Orlando and provides vital general aviation access to the heart of the region.
For more information, please contact the Office of Public Affairs at the Greater Orlando Aviation Authority at 407-825-2055 or email us at MCOPIO@goaa.org for further assistance.